Memberships

Billing

Memberships are billed weekly on Mondays. For example, a membership starting on Monday runs Monday to Sunday.

If you'd like to change your renewal day to align with your pay day please email hello@anikopilates.com.au.

Membership classes

You’re required to attend a minimum of 1 class per week. If you’re unable to commit we may need to review whether the membership is the right fit for you.

Unused credits roll over into the following weekly billing cycle, after which they expire. Rolled-over credits must be used in addition to your usual weekly allocation and cannot be used while your membership is paused.

Payments

All payments are final. Once payment has been taken, memberships cannot be scaled down and payments are non-refundable.

Memberships and passes are non-transferable and cannot be shared.

Class schedules and teachers may change from time to time. Membership terms remain the same regardless of schedule or teacher changes.

Payments

Please make sure your payment details are correct and sufficient funds are available on your scheduled debit date. You can update your details through the Momence app. We don't have access to your card information.

If a payment fails, Momence will retry the payment twice more at 48-hour intervals. After three failed attempts, your membership will be suspended until the outstanding payment is paid.

Membership prices may increase annually and members will always be advised in advance.

Membership Changes, Pauses & Cancellations

Memberships can be paused for a minimum of one week with at least two business days' notice prior to your next renewal date.

Pause requests must be sent by email to hello@anikopilates.com.au and include the dates you'd like your membership paused for. We don't accept verbal pause requests or by requests via text message.

To cancel your membership, please email hello@anikopilates.com.au at least three days before your next membership renewal.

Class Bookings & Cancellations

All classes have a 12 hour cancellation policy.

Cancellations made more than 12 hours before class will be credited to your account, subject to the membership roll-over conditions.

Cancellations made within 12 hours of class mean your credit is forfeited.

If you don't cancel your booking before class starts, you'll be marked as a No Show and charged a $15 fee. If this becomes a regular occurrence, we may need to discuss a more suitable membership option.

Class minimums

A minimum of two attendees is required for a class to go ahead. If you're the only person booked into a class, we may ask you to move to another session.

Recurring bookings

If you regularly attend the same class with minimal cancellations, you can request a recurring booking by emailing hello@anikopilates.com.au with your preferred day and time.

If cancellations become frequent, we may need to review the recurring booking.

Waitlists

If a space becomes available, the first person on the waitlist will automatically be added to the class.

It's your responsibility to check whether you've secured a place. If you no longer want to attend, please remove yourself from the waitlist to avoid losing a class credit due to a No Show.

Contacting Us

As we're teaching for much of the day please allow up to 24 hours for a response.

We’re not online over the weekend so queries will be responded to on the Monday.

Email is the best way to contact us as it allows us to manage enquiries efficiently.

hello@anikopilates.com.au