Aniko Pilates respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use and protect your personal information when you interact with Aniko Pilates, including through our website, booking system and studio.

What information we collect

Depending on how you interact with us, we may collect information such as:

Your name and contact details

Booking and membership information

Information you provide about your health, injuries or movement needs

Payment and transaction information

Information you provide when contacting us

Information about how you use our website

We only collect information that we reasonably need to provide our services and operate the studio.

How we use your information

We may use your personal information to:

Manage your bookings and memberships

Provide Pilates classes and services

Communicate with you about bookings, memberships and studio updates

Respond to enquiries

Process payments

Improve our services and website

Send marketing communications where you have chosen to receive them

You can unsubscribe from marketing communications at any time.

Booking and payment information

Bookings and memberships are managed through our third-party booking platform, Momence. Your information may be collected and stored by Momence in accordance with their own privacy policy. We do not have access to your full payment card details.

Website and cookies

Our website may use cookies and similar technologies to understand how visitors use the site, improve the website and support its functionality. We may use third-party services such as analytics tools to help us understand website traffic and usage.

Sharing your information

We don't sell or rent your personal information. We may share your information with trusted service providers where necessary to operate our business, such as our booking and payment platforms, website providers and other service providers. We may also disclose information where required or permitted by law.

Keeping your information secure

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. However, no online system can be guaranteed to be completely secure.

Accessing or updating your information

You can request access to the personal information we hold about you or ask us to correct information that is inaccurate or out of date. To make a privacy enquiry, please contact us at hello@anikopilates.com.au

Questions or concerns

If you have any questions or concerns about how we handle your personal information, please contact us using the details above. If you're not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this website.